Contact Lux IPTV
Receive Lux IPTV Our supportive team is ready around the clock for setup, billing, or channel-related questions. WhatsApp Another option is to email us.
WhatsApp Support
The quickest method to contact us is by messaging on WhatsApp for faster replies.
Chat on WhatsAppLive Chat
Prefer chatting? Use the chat widget when it’s active. If unavailable, email us instead.
Start a RequestHelp & Guides
Visit Installation for detailed setup guides and troubleshooting solutions.
View InstallationGet in touch
General Inquiry
Have questions about setup, billing, or service? Drop us a message.
Sales & Billing Assistance
Get advice, manage subscriptions, or clarify payment issues.
How Can We Help You?
Pick a category for tailored support and quick access links.
Setup & Installation
Comprehensive tutorials for Smart TV, Firestick, Android, iOS, MAG, and additional devices.
Billing & Payments
For any billing, receipt, or payment concerns, we utilize Stripe's secure payment system.
Technical Issues
Experiencing buffering, EPG, or app problems? Let us help you fine-tune your setup.
Channel Requests
Need a certain channel or regional content? Share your request, and we'll check its availability.
Account & Activation
Haven't received your login info or activation email? We'll swiftly validate and reissue it.
Apps & Compatibility
Receive expert suggestions for top IPTV apps and ideal configurations for your device.
Frequently Asked Questions
Get quick responses to common questions about assistance, setup, payments, and gadgets.
Make sure to mention your device, software, package, and a brief description of the concern or inquiry.
First, check your spam or junk folder. If the item remains absent, contact us via WhatsApp We’ll resend it without delay.
Additional connections can be purchased as extras. Contact sales for more information when you inquire.
Visit our Installation page for detailed guidance on Firestick and other devices.
Look over our Refund Policy to understand eligibility, timeframes, and how to apply.
Smart TV options: Smart IPTV or IPTV Smarters. Android choices: TiviMate or IPTV Smarters. iOS selections: GSE Smart IPTV or IPTV Smarters.
Ensure a 30+ Mbps connection, use 5GHz Wi-Fi/Ethernet, activate hardware acceleration, increase buffer size, and stop other downloads/streams.
In your app configuration, refresh or reload the playlist and EPG. If necessary, delete and re-enter your M3U and EPG URLs.
Stripe enables us to accept payments from all major card providers.
Absolutely. Modify your renewal options in your account or get assistance by contacting support.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly