Privacy Policy

At Lux IPTV, we are dedicated to protecting your private details and upholding your privacy rights. If you have questions or worries about our practices or policy concerning your personal information, please let us know. contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during registration for our IPTV service, express interest in our products or services, or contact us.

We collect the following personal details:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we collect or receive is used for the following purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information based on these legal foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the duration required by the purposes mentioned in this privacy policy, except when legal requirements, like tax or accounting rules, necessitate a longer retention period.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be utilized to access or store data. These are mainly functional cookies essential for the proper functioning of the website and client area. Invasive tracking cookies for advertising purposes are not employed.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform services for us or on our behalf may be granted access to your data as necessary to complete their work. Examples are:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational safeguards to ensure the security of any personal information we handle. Nonetheless, keep in mind that we cannot assure the internet’s complete security.

8. Your Data Protection Rights

The rights you have over your personal data can vary depending on your geographical location, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To activate these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed for users aged 18 and above. We make no deliberate attempts to gather personal data from minors under 18 years old.

10. Contact Us

If you need clarification or wish to share thoughts on this policy, kindly contact us via WhatsApp.